Data Deletion

Ask us to delete your data

Email hello@vewo.ai with the subject “Delete my data”. Tell us your name, your company and the email address you used with VEWO. We will confirm the request is yours, then:

• revoke and delete the access tokens for every account you connected, right away;
• delete your data from our systems within 30 days, except records the law requires us to keep, such as invoices;
• email you when it's done.

If you are a customer of a business that uses VEWO, contact that business, or email us and we will pass the request to them.

Disconnect an account yourself

You can remove VEWO's access at any time from each platform. Our access stops immediately.

• Shopify: in your Shopify admin, open Settings, then Apps, and uninstall the VEWO app. Shopify then asks us to delete your store's data, and we do so within 30 days.
• Facebook and Instagram: in Meta Business Settings, remove VEWO under Partners or Integrations, or in your Facebook settings open Business Integrations and remove VEWO.
• Klaviyo: in Klaviyo, open Integrations and remove VEWO.
• Google: visit your Google Account's third-party access page and remove VEWO.

Disconnecting stops new data from reaching VEWO. To delete what we already hold, email us as described above.

More detail

See our Privacy Policy and Data Processing Addendum.