Terms of Service

These terms are an agreement between VEWO LLC (“VEWO”, “we”, “us”) and the business that uses our services (“Client”, “you”). By signing an order, proposal or statement of work that references these terms, or by using the client portal, you agree to them. If you use VEWO for a company, you confirm you can bind that company.

1. Our services

VEWO provides software products (Radar, Ads, Social and Pulse) that you use through our client portal, and a Managed Content service in which we research, write and publish content for you. What you buy, the price and the term are set out in your order. If your order conflicts with these terms, the order controls.

2. Accounts

You choose who on your team gets portal access and what role they have. You are responsible for what happens under your accounts and for keeping sign-in emails secure. Tell us right away at hello@vewo.ai if you think an account has been misused.

3. Connected accounts

• When you connect a business account (such as Shopify, Meta, Klaviyo or Google), you authorize VEWO to access it within the permissions you grant, only to provide the services you bought.
• You stay in control of spending and publishing. Ads we create in your Meta account arrive paused, and you decide whether to run them. Content we publish to your site follows the process agreed in your order.
• You confirm you have the right to connect those accounts and to let us use the data in them for the services.
• You can disconnect at any time. Some features stop working while an account is disconnected.
• Your use of each platform remains subject to that platform's own terms.

4. Your content and data

You own your content and data, including what you give us, what we receive from your connected accounts, and the finished deliverables you pay for. You give VEWO a limited license to use it only to provide and improve the services for you. We do not use your data to train AI models or to serve other clients. Our Data Processing Addendum is part of these terms and governs personal data we process for you.

5. VEWO's property

VEWO owns the software, portal, methods, templates and know-how we use to deliver the services, and anything we develop that isn't a deliverable made specifically for you. Aggregated, de-identified statistics that don't identify you or any person may be used to operate and improve our services.

6. AI-assisted work

Our services use AI to research, write and create. We review deliverables before they reach you, but AI output can contain mistakes. You are responsible for reviewing reports, claims, ads and content before you publish or rely on them, and for making sure your marketing complies with the laws and platform rules that apply to your business. Ads only state claims you have approved.

7. Acceptable use

You agree not to use VEWO to break the law or any platform's rules, infringe anyone's rights, send spam, collect data about people without a lawful basis, interfere with our systems, or resell the services without our written permission.

8. Fees

You pay the fees in your order. Unless the order says otherwise, fees are due within 15 days of invoice and are non-refundable, and prices exclude taxes. We may pause services for accounts more than 30 days overdue after giving notice.

9. Confidentiality

Each party will protect the other's non-public business information with reasonable care, use it only for this relationship, and share it only with people who need it and are bound to keep it confidential.

10. Third-party platforms

Our services depend on platforms we don't control, such as Shopify, Meta, Google, Klaviyo and AI providers. If a platform changes or limits its service or its access for VEWO, we will make reasonable efforts to adapt, but we are not responsible for the platform's actions.

11. Warranties and disclaimer

We will perform the services in a professional manner. Other than that, the services are provided “as is”. We do not guarantee specific rankings, AI mentions, traffic, sales or results, and we disclaim implied warranties to the fullest extent the law allows.

12. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Each party's total liability under these terms is limited to the fees you paid VEWO in the 12 months before the claim. These limits do not apply to your payment obligations, or to either party's indemnity obligations or willful misconduct.

13. Indemnity

You will defend VEWO against third-party claims arising from content, claims or data you provide or approve, or from your use of the services in breach of these terms. VEWO will defend you against third-party claims that our software, as we provide it, infringes their intellectual property.

14. Term and termination

These terms last as long as you have an active order. Either party may end them if the other materially breaches them and doesn't fix the breach within 30 days of written notice. When service ends, we disconnect your connected accounts, and you may request a copy of your data within 30 days, after which we delete it as described in our Privacy Policy.

15. Governing law

These terms are governed by the laws of the State of Arizona. Disputes will be resolved in the state or federal courts in Maricopa County, Arizona.

16. Changes

We may update these terms and will post the new version here. For material changes, we will give clients at least 30 days' notice by email or in the portal. Changes don't affect an order already signed until it renews.

Contact

VEWO LLC · Phoenix, Arizona · hello@vewo.ai